Verify/Update vs New We offer two sets of instructions, 'Verify/Update' for fixing, updating or repairing an existing account and 'New' for a fresh first-time setup. You can find links for both versions of instructions on the previous page (Main Menu).
About Outlook These instructions were written for the for the latest vers
ion of Office 365, an online suite. Microsoft often makes menu changes and our instructions could be slighly different requiring a s
mall amount of improvising.
Here are the account settings you will need to set up using SSL:
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SECURE MAIL (SSL)
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Incoming Mail Server: mail.satexas.com
Outgoing Mail Server: mail.satexas.com
Username/Login: <your email address>
Incoming Port: SSL ON; Port 995 (POP3) or 993 (IMAP)
Outgoing SMTP Port: 465
These instructions are for an 'existing account' meaning you already have it configured. If you instead need our first-time-setup type instructions (fresh account install), please use our 'new' instructions instead.
In Outlook 365, Microsoft has heavily changed the way account settings are modified. Please pay careful attention to these instructions, and with the speed Microsoft is currently doing updates, they could slighly vary from what you see.
1. Start Outlook, click the 'File', 'Account Settings' then 'Account Settings' button.
2. Select the correct account by clicking it once, then choose 'Repair...'
3. Underneath your email address you will see an 'Advanced options' dropdown, click that and select "Let me repair my account manually' and hit the big 'Repair' button to proceed.
- Incoming Mail
- User Name: <Your E-Mail Address>
- Password: <Your Password>
- Server: mail.satexas.com
- Port: Use '995' for POP3 and '993' for IMAP
- Encryption Method: Select 'SSL/TLS'
- DO NOT select the 'Require logon using SPA' feature.
- Outgoing Mail
- User Name: <Your E-Mail Address>
- Password: <Your Password>
- Server: mail.satexas.com
- Port: 465
- Encryption Method: Select 'SSL/TLS'
- DO NOT select the 'Require logon using SPA' feature.
- Select the 'My outgoing (SMTP) server requires authentication' feature....
- ...and choose 'Use same settings as my incoming server'.
4. Click the 'Repair' to save your changes.
Having trouble?
Here is a list of very common mistakes that are easy to make, that we see from time to time in our support department:
1. Password / Login Error
- It's possible your password isn't actually what you THINK it is. To verify, open a new browser window, and log into Webmail (Click Here).
- Did you make an error and put your real name where it says 'Login' or 'Email Address' instead of your actual email address?
- There could be a hidden 'space' (blank) following one of your entries. Very tricky mistake that can drive you crazy. Click each blank that you typed settings into (incoming mail server, outgoing mail server, email address, etc.) and check each one for a trailing space at the end. It can be hard to see, so look at where the cursor is flashing and do 'backspaces' as necessary to double-check.
- Did you remember to turn on SSL for BOTH incoming and outgoing mail server settings? (If you did, your incoming port would be '993' or '995 and not '143' or '110'.)
2. Sending Issues
- Did change your incoming port number, and not notice that the outgoing port flipped back to 25 by default? Sometimes this happens... and it (outgoing smtp port) should be set to 465.
- Outlook Users: Did you remember to check the box "my server requires authentication" and "use same settings"? If not, that will cause sending issues and possibly a 'relayed denied' error.