Apple Mail - OS10+  These instructions are for the default mail client built into the Apple MAC Desktop/OS, MacOS 10 or Higher. If you find these instructions slightly outdated, please let us know at support@satexas.com. Thank you.

Here are the account settings you will need to set up using SSL:

SECURE MAIL (SSL)   
Incoming Mail Server: mail.satexas.com
Outgoing Mail Server: mail.satexas.com
Username/Login: <your email address>
Incoming Port: SSL ON;   Port 995 (POP3) or 993 (IMAP)
Outgoing SMTP Port: 465

These instructions are for an 'new' account setup, meaning you are setting it up for the first time, or doing a fresh re-install. If you need to just edit/repair/update an existing account configuration, please use our 'Verify/Update' instructions instead.

1. Open Mail.
If you haven't added an account before, you, you'll be at a prompt - proceed to step 2.
Otherwise, select 'Mail' then 'Add Account' in the drop-down menu.

2. Select 'Add Other Mail Account' and hit 'Continue'

Full Name: Enter your full name, displayed with correct CaPiToLiZaTiOn.
E-Mail Address: <your email address>
Password: <enter your password>
Select 'Next'.

3. Mac Mail will now attempt to auto-detect settings. If/when this fails, you will be prompted to configure your account manually. Click the 'Next' button to do this.

4. Next, enter your incoming mail server information:

Account Type: IMAP (recommended) or POP (the top of this FAQ explains the difference)
Mail Server: mail.satexas.com
User Name: <your email address>
Password: <enter your password>
Select 'Next'

5. You should now be on a second screen for the port:

Path Prefix: DO NOT MODIFY
Port: '993' if you chose IMAP or '995' if you chose POP3.
Select the "Use SSL" option (turn on)
Authentication: Password
Select 'Next'

6. You may encounter a 'Unverified SSL Certificate' warning, which is common. You can safely select 'Connect' to continue.

7. Now it wants your Outgoing Mail Server options:

SMTP Server: mail.satexas.com
User Name: <your email address>
Password: <enter your password>
Select 'Create'


8. Your account is now created and we need make some minor adjustments. Select 'Preferences' from the Mail menu, and click 'Accounts' tab from the Preferences window.

9. Select the account we just created from the left hand column.

10. Click the 'Advanced' tab, and uncheck the box to "Automatically detect and maintain account settings."

11. Navigate back to the 'Account Information' tab, but this time select 'Edit SMTP Server List' from the Outgoing Mail Server (SMTP) drop-down menu.

12. You will be taken to the SMTP server list. Click the 'Advanced' tab, and verify the following settings:

• Verify that 'Automatically Detect and maintain account settings' is NOT checked."
  
• Enter in 465 for the outgoing port.
  
• Verify 'Authentication' is set to 'Password'
  
• Verify 'Allow insecure authentication' is selected
  
• User Name: <your email address>
  
• Password: <enter your password>
  
• Select 'OK' to finish.
  



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Having trouble?

Here is a list of very common mistakes that are easy to make, that we see from time to time in our support department:

1. Password / Login Error

• It's possible your password isn't actually what you THINK it is. To verify, open a new browser window, and log into Webmail (Click Here).
• Did you make an error and put your real name where it says 'Login' or 'Email Address' instead of your actual email address?
• There could be a hidden 'space' (blank) following one of your entries. Very tricky mistake that can drive you crazy. Click each blank that you typed settings into (incoming mail server, outgoing mail server, email address, etc.) and check each one for a trailing space at the end. It can be hard to see, so look at where the cursor is flashing and do 'backspaces' as necessary to double-check.
• Did you remember to turn on SSL for BOTH incoming and outgoing mail server settings? (If you did, your incoming port would be '993' or '995 and not '143' or '110'.)



2. Sending Issues

• Did change your incoming port number, and not notice that the outgoing port flipped back to 25 by default? Sometimes this happens... and it (outgoing smtp port) should be set to 465.
• Outlook Users: Did you remember to check the box "my server requires authentication" and "use same settings"? If not, that will cause sending issues and possibly a 'relayed denied' error.