E-MAIL SETUP & HELP

Em Client: Configure New

  • Posted by
    Russ B.
  • Category
    E-Mail Support

Verify/Update vs New  We offer two sets of instructions, 'Verify/Update' for fixing, updating or repairing an existing account and 'New' for a fresh first-time setup. You can find links for both versions of instructions on the previous page (Main Menu).

Em Client - Free   Em Client is available as a free mail program, for non-commercial use allowing you to have up to 2 email accounts configured into it. If you need more accounts configured inside it, or would like to register it as commercial, you can pay $49.95/copy. Website/Download --> Em Client Website

Here are the account settings you will need to set up using SSL:

    SECURE MAIL (SSL)   
      Incoming Mail Server: mail.satexas.com
      Outgoing Mail Server: mail.satexas.com
      Username/Login: <your email address>
      Incoming Port: SSL ON;   Port 995 (POP3) or 993 (IMAP)
      Outgoing SMTP Port: 465


These instructions are for an 'new' account setup, meaning you are setting it up for the first time, or doing a fresh re-install. If you need to just edit/repair/update an existing account configuration, please use our 'Verify/Update' instructions instead.

1. Start Em Client, and click on the 'Menu' at the top, then 'Tools', then 'Accounts'.
2. On the 'New Account' pop-up window, click on 'Mail', then 'other'.
3. (1) Identity - fill in your email address and click 'Next'.
4. (2) Incoming Server - Select IMAP or POP3 (IMAP if you are unsure).

  • Incoming server: mail.satexas.com
  • User name: <your full email address>
  • Password: <password>
  • Click 'Next'.

5. (3) Outgoing Server

  • Outgoing server: mail.satexas.com
  • User name: <your full email address>
  • Password: <password>
  • (Do NOT check the outgoing doesn't require authentication box.)
  • Click 'Next'.

6. Testing: If you filled out the above correctly, and knew your password... it should pass. Select 'Next'.
7. Account Details: Fill our your name (Full name, CaPiToLiZeD pretty, and put in an account name (typically your email address) to remember this account by. Click 'Next'.
8. Almost done, Click 'Finish' to return to the main menu.

Em Client doesn't seem to auto-detect the correct SSL ports by default, so we need to make some quick changes...

9. Click on the 'Menu' at the top, then 'Tools', then 'Accounts'.
10. On the left-hand menu, select/highlight the account we just created.
11. On the IMAP (or POP3) tab, make the following changes:

  • Host: mail.satexas.com
  • Port: 993 (IMAP) or 995 (POP3)
  • Security Policy: Force usage of SSL/TLS

12. On the SMTP tab, make the following changes:

  • Host: mail.satexas.com
  • Port: 465
  • Security Policy: Force usage of SSL/TLS

13. Click 'OK' to save the changes.
14. At this point, configuration should be complete, and you can click the 'Refresh' button at the top to start the mail download/sync process.


Em Client uses a license-key system. In some cases, you may think you have a mail issue when in fact, the mail client stops sending/receiving because you've gone past your 30-day trial and need to enter in your official key (which is free or paid, your choice). To verify you don't have this issue - click on 'Menu' --> 'Help' --> 'License'... and make sure your license is active.



Having trouble?

Here is a list of very common mistakes that are easy to make, that we see from time to time in our support department:

1. Password / Login Error

  • It's possible your password isn't actually what you THINK it is. To verify, open a new browser window, and log into Webmail (Click Here).
  • Did you make an error and put your real name where it says 'Login' or 'Email Address' instead of your actual email address?
  • There could be a hidden 'space' (blank) following one of your entries. Very tricky mistake that can drive you crazy. Click each blank that you typed settings into (incoming mail server, outgoing mail server, email address, etc.) and check each one for a trailing space at the end. It can be hard to see, so look at where the cursor is flashing and do 'backspaces' as necessary to double-check.
  • Did you remember to turn on SSL for BOTH incoming and outgoing mail server settings? (If you did, your incoming port would be '993' or '995 and not '143' or '110'.)

2. Sending Issues

  • Did change your incoming port number, and not notice that the outgoing port flipped back to 25 by default? Sometimes this happens... and it (outgoing smtp port) should be set to 465.
  • Outlook Users: Did you remember to check the box "my server requires authentication" and "use same settings"? If not, that will cause sending issues and possibly a 'relayed denied' error.




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