Verify/Update vs New  We offer two sets of instructions, 'Verify/Update' for fixing, updating or repairing an existing account and 'New' for a fresh first-time setup. You can find links for both versions of instructions on the previous page (Main Menu).

About Outlook  These instructions were written for the for the latest version of Office 365, an online suite. Microsoft often makes menu changes and our instructions could be slighly different requiring a small amount of improvising.

Here are the account settings you will need to set up using SSL:

SECURE MAIL (SSL)   
Incoming Mail Server: mail.satexas.com
Outgoing Mail Server: mail.satexas.com
Username/Login: <your email address>
Incoming Port: SSL ON;   Port 995 (POP3) or 993 (IMAP)
Outgoing SMTP Port: 465

These instructions are for an 'new' account setup, meaning you are setting it up for the first time, or doing a fresh re-install. If you need to just edit/repair/update an existing account configuration, please use our 'Verify/Update' instructions instead.

1. Start Outlook, and if the wizard doesn't auto-start, click the 'File' tab, then 'Account Settings' then 'Account Settings' again.
2. On the Email tab, click the 'New' option.
3. Type in your E-Mail address and under 'Advanced options' select 'Let me set up my account manually' and click 'Connect'.
4. Advanced Setup Page : Select IMAP (highly recommended) or POP

• If you don't know whether to choose IMAP or POP, we recommend IMAP, You can learn the differences between the two higher up in this FAQ.
  

• Incoming Mail
  
• Server: mail.satexas.com
  
• Port: Use '995' for POP3 and '993' for IMAP
  
• Encryption Method: Select 'SSL/TLS'
  
• DO NOT select the 'Require logon using SPA' feature.
  

• Outgoing Mail
  
• Server: mail.satexas.com
  
• Port: 465
  
• Encryption Method: Select 'SSL/TLS'
  
• DO NOT select the 'Require logon using SPA' feature.
  

5. Select 'Next' to continue...
6. Enter your password and 'Connect' to continue...
7. Click 'Next' and/or Finish to complete.
8. IF you typed something in error, or don't know your correct password, you'll get a 'something went wrong' screen, allowing you to review and change any settings... otherwise you'll get a 'Account Successfully Added' screen, and you can choose 'Done'.
9. IMPORTANT : If you want your actual name displayed correctly, back on the 'Account Settings' page, on the 'Email' tab, choose 'Change' and then enter your name where it says 'Your name'... and then 'Next', then 'Done' to complete.

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Having trouble?

Here is a list of very common mistakes that are easy to make, that we see from time to time in our support department:

1. Password / Login Error

• It's possible your password isn't actually what you THINK it is. To verify, open a new browser window, and log into Webmail (Click Here).
• Did you make an error and put your real name where it says 'Login' or 'Email Address' instead of your actual email address?
• There could be a hidden 'space' (blank) following one of your entries. Very tricky mistake that can drive you crazy. Click each blank that you typed settings into (incoming mail server, outgoing mail server, email address, etc.) and check each one for a trailing space at the end. It can be hard to see, so look at where the cursor is flashing and do 'backspaces' as necessary to double-check.
• Did you remember to turn on SSL for BOTH incoming and outgoing mail server settings? (If you did, your incoming port would be '993' or '995 and not '143' or '110'.)

2. Sending Issues

• Did change your incoming port number, and not notice that the outgoing port flipped back to 25 by default? Sometimes this happens... and it (outgoing smtp port) should be set to 465.
• Outlook Users: Did you remember to check the box "my server requires authentication" and "use same settings"? If not, that will cause sending issues and possibly a 'relayed denied' error.