Apple Menus  Please note that Apple has a history of changing the organization of it's menu with each IOS release/update.. moving around items in 'Settings'. If you find our instructions slightly different our outdated, please let us know at support@satexas.com. Thank you.

Verify/Update vs New  We offer two sets of instructions, 'Verify/Update' for fixing, updating or repairing an existing account and 'New' for a fresh first-time setup. You can find links for both versions of instructions on the previous page (Main Menu).

SECURE MAIL (SSL)   
Incoming Mail Server: mail.satexas.com
Outgoing Mail Server: mail.satexas.com
Username/Login: <your email address>
Incoming Port: SSL ON;   Port 995 (POP3) or 993 (IMAP)
Outgoing SMTP Port: 465

Before we begin, it's important to make sure that this account isn't already configured in the phone and that any other account(s) you may have in the phone are working correctly. (As sending errors may confuse you if there's more than one account 'acting up'). If the account is already in your phone and not working, delete the account and these instructions (on this page) will show you how to re-add it new and correctly.

1. In your Apple device (IOS), go to 'Settings' then 'Accounts & Passwords'
2. Choose 'Add Account' and then 'Other'
3. Choose 'Add Mail Account'.
4. Enter your name (actual name, typed CaSe SeNsItIvE as others see this)
5. Enter your email address and password and a description (email address), then select 'Next'.
6. On the 'New Account' Screen, fill out the following:

INCOMING MAIL SERVER
Hostname: mail.satexas.com
User Name: <full email address>
Password: <your password>

OUTGOING MAIL SERVER
Hostname: mail.satexas.com
User Name: <full email address>
Password: <your password>

7. Choose 'Next'
8. It will contact our server and automatically complete with SSL Encryption.
9. IF you get a certificate warning, hit OK/Allow/Approve.
10. If needed, hit 'Continue' or 'OK', then 'Save'.

NOTE: Once completed, if you can't send mail, you may need to re-visit the account settings, choose the SMTP server option under "Outgoing Mail Server" and change the Outgoing Port to ' 465'.

---

Having trouble?

Here is a list of very common mistakes that are easy to make, that we see from time to time in our support department:

1. Password / Login Error

• It's possible your password isn't actually what you THINK it is. To verify, open a new browser window, and log into Webmail (Click Here).
• Did you make an error and put your real name where it says 'Login' or 'Email Address' instead of your actual email address?
• There could be a hidden 'space' (blank) following one of your entries. Very tricky mistake that can drive you crazy. Click each blank that you typed settings into (incoming mail server, outgoing mail server, email address, etc.) and check each one for a trailing space at the end. It can be hard to see, so look at where the cursor is flashing and do 'backspaces' as necessary to double-check.
• Did you remember to turn on SSL for BOTH incoming and outgoing mail server settings? (If you did, your incoming port would be '993' or '995 and not '143' or '110'.)

2. Sending Issues

• Did change your incoming port number, and not notice that the outgoing port flipped back to 25 by default? Sometimes this happens... and it (outgoing smtp port) should be set to 465.
• Outlook Users: Did you remember to check the box "my server requires authentication" and "use same settings"? If not, that will cause sending issues and possibly a 'relayed denied' error.